Water & Sewer Services

Utility Services

New Utility Services
New owners are to apply for utility service by completing a a Utility Billing New Service Order Form including signature.

Please print, complete, sign and mail the appropriate form to:

City Hall Finance Department
Attn: Utility Billing
325 SE Paradise Street
Pullman, WA 99163

For faster service, please bring the form in person to the Finance Department or scan via email.
Change Utility Services
To change existing utility services (turn on, turn off, address change, etc.), the owner or property manager is asked to please return a signed and complete  Utility Billing Change Order Form to the Finance Department.  

Please print, complete, sign and mail the appropriate form to:

City Hall Finance Department
Attn: Utility Billing
325 SE Paradise Street
Pullman, WA 99163

For faster service, please bring the form in person to the Finance Department or scan via email.
Understanding Your Utility Bill
Your City of Pullman utility bill looks similar to this Sample Bill.

The bill is perforated at the bottom to allow you to keep the top for your records. Please return the bottom portion with your payment and account number identified.  Identifying your account number is extremely important for customers who pay with an online banking service to insure your account is credited properly.  This includes all changes of end user due to the billing software assigning different customer numbers each time a property changes hands or a new tenant occupies the address. 

Additional information provided on your bill includes billing cycle dates, current usage determined by meter reading (current month reading less the prior month end reading equals cubic feet of usage - to convert cubic feet into gallons multiply by 7.48), amounts due, due date, and usage history for the previous 12 months of the account.
Pay Utility Bill
Please pay by mail, in person at the Finance Department, or visit Online Bill Pay.
Automated Payments - ACH Withdraw
The City of Pullman offers an easy and convenient automatic payment service. To participate in this program, customers is asked to complete the Agreement for Pre-Authorized Debit and provide a voided check.

With your signed authorization, the Utility Billing Department will automatically deduct your monthly utility bill payment from your bank account.

For all forms submitted by the 10th of the month, a zero dollar test payment will be performed in the first month.  The first automatic deduction will occur on the 15th of each month starting in the second month. 

Please print, complete, sign and mail the appropriate form and attachments to:

City Hall Finance Department
Attn: Utility Billing
325 SE Paradise Street
Pullman, WA 99163

For faster service, please bring the form in person to the Finance Department or scan via email.
Water and Sewer Rates
Utility rates are set by the Pullman City Council.  The most current rates can be found in the following resolutions:

Res No R-27-15 Water Utility Fee Sched.pdf

Res No R-28-15 Sewer Fee Sched.pdf

A rate study is scheduled to commence in 2020 to determine the needs and capacity for the City of Pullman over the next 6 years.  When the study is completed and the dates for City Council hearings are announced, notification will be provided to the public to provide input.
Leaks or Other Concerns with Your Water Delivery
The activity of delivering water to the meter on your property is performed and maintained by the Water Division of the Maintenance & Operations Department.  If you have concerns with non-billing issues of your system, please contact this division directly for the fastest possible service. 

Contact

Finance & Administrative Services
Utility Operations
325 SE Paradise St
Pullman, WA 99163

Utility@Pullman-WA.gov
Phone: (509) 338-3204
FAX : (509) 334-2751

Hours: Monday - Friday, 8AM to 5PM, except holidays