Policy - Parks, Facilities & Recreation

Accommodations of Disabilities:

The City of Pullman is committed to accommodating citizens with disabilities and special needs. Pullman Parks, Facilities, & Recreation will make every reasonable effort to ensure that programs and parks are accessible. If you need assistance participating in our activities or accessing one of our parks, please call our office at (509) 338-3227.

Activity Guide: 

Parks, Facilities, & Recreation direct mails a copy of our brochure to selected Pullman residents. If you live outside the city limits check the activity guide online by clicking here.

Disclaimer:

Occasionally there may be an error in days, times, registration requirements, or fees in this guide. This schedule of programs is published for information purposes only. We strive to produce the most accurate brochure possible. However, some program information may change after this brochure has been published. We will make every effort to notify participants of the changes. Parks, Facilities & Recreation reserves the right to cancel activities, substitute instructors, change dates, times, and/or locations as necessary without public notice. We apologize for any inconvenience.

Full or Cancelled Programs:

All programs operate with minimum enrollment requirements and maximum enrollment capacities. Parks, Facilities, & Recreation reserves the right to cancel, change, or combine programs when minimum program enrollments have not been met.

Gender Equity Policy:

The City of Pullman complies with the State of Washington’s gender equity policy (Engrossed Substitute Senate Bill 5967) that prohibits discrimination against any person in a community athletics program on the basis of sex. If you have any questions or comments please contact Kurt Dahmen, Recreation Manager at (509) 338-3227.

Photo Policy:

On occasion, Parks, Facilities, & Recreation staff may take photos and videos of participants enrolled in recreation and aquatic programs, classes, events, or people on City property and/or program locations. Please be aware that these photos and videos are for City of Pullman use and may be used in future catalogs, brochures, flyer’s, and web pages.

Waitlist:

Once a program is filled, a waiting list will be created. You will be called if an opening becomes available or if additional classes are created. Note: if additional classes are created, they may not be at the same time or day as the original program.

  • We do not take any wait-list for RV reservations.

Weather Cancellation:

To check program cancellations due to weather conditions, call Parks, Facilities, & Recreation’s Rain-Out Line at (509) 334-3131 or check our website Monday-Friday at  www.RainoutLine.com, City of Pullman and/or check Facebook for updates.

Pullman Aquatic & Fitness Center policies can be found by clicking here.

Refunds Policy:

When Parks, Facilities, & Recreation cancels a program:
Participants will have four options:

  • 100% refund of program fee, if Parks, Facilities, & Recreation cancels the program
  • Transfer to another program
  • Transfer fee to your customer account to be used at a later date.
  •  Donate the registration fee to the Care-to-Share scholarship program.

When a program participant cannot attend an activity or an RV permit holder wishes to cancel:

1. The Parks, Facilities, & Recreation office must be notified three business days (excluding holidays) Monday-Friday, 8:00am-5:00pm prior to the program/reservation start date; unless an earlier cutoff date is noted. (Example: if a program/reservation starts on a Monday, notification must be received the prior Wednesday no later than 5:00pm). Participants must talk to a Parks, Facilities, & Recreation employee; phone and email messages will not be accepted as notice of refund.

2. Program participants and RV/facility permit holders will have four options:

• Transfer to another program or date.
• Receive a refund minus a $15 administration fee per refund voucher.
• Transfer fee to your customer account to be used at a later date.
• Donate the registration fee to the Care-to-Share scholarship program.

3. Refunds for $15.00 or less may only be applied to customer account or donated to the Care-to-Share scholarship program.

4. With less than three business days’ notice, but prior to the program/reservation start date, program participants and RV/facility permit holders may receive a 50% refund minus a $15 processing fee; credit or transfer full value to another program or reservation date less any costs already incurred by the department (ex. Supplies purchased by instructor/department). If at a later date a refund is requested, monies refunded will be charged a $15 processing fee. Should the requested cancellation reduce the program participation level below the required minimum, no refund will be given. No credit card or check refunds will be granted the day a program starts or after, but participants may transfer (prorated value) to another session or to customer account as long as class minimums are maintained. Day of cancellations for RV/facility permit holders will be granted but are subject to a one day facility/reservation use charge and a $15 processing fee. RV/facility permit holders may transfer the remaining balance to a future reservation or to customer account.

5. If you are dissatisfied with the content of a program, you may receive a full refund if you notify the office prior to the second class of a program.

6. No cash refunds will be given. Refunds are only issued to the account holder by check or to original credit card used for payment.

7. Requests that do not meet the above requirements may be considered on a case-by-case basis by the Recreation or Parks & Facilitates Director or their designee.